Refunds, Returns and Privacy

Should you have a concern with your product, please let us know by emailing You can even visit us in Queensland; our online store runs from our clinic and our stock is identical to that used in-clinic. For opening hours, please refer to the main website.

When you shop on our online store, you are fully protected by Australian Consumer Law.

Australian law puts limits on how retailers can limit your rights to return or refund a product if it is unfit for the purpose described to you or if it is faulty, which is a good reason to buy from Australian sites. You need to pay for the cost of returning the product but we will refund you a reasonable amount for this. Under law, returns made for reasons described by the Law give you the choice to demand a refund or a replacement product.

We fully comply with your consumer rights, even if we don’t repeat the entire law in this policy. We have written our policy without contradiction of your rights under law, but if for some reason there is a clash, it is your rights under law which take precedence. Please note that under Australian law, we are not responsible for packages lost or damaged in transit. We may offer an option to insure your delivery against these risks, but if do not have insurance, any compensation for delivery problems is at our discretion.

We want you to be happy with your purchase, and its effectiveness on your skin.

If you have questions about a product, we hope that you contact us first before purchase. We have a lot of expertise in skin care, and the products we sell are used clinically at our practices, so we have great confidence in them.

As we describe here, our return policy could mean an item swap or refund even when you don’t have this right under Law.  We will refund or exchange any product provided it is returned to us within 30 day of purchase. Secondly, you need to return the product unused, or used to the minimum extent for you to learn of its unsuitability (that is, when the product is exactly as described, but you found that it is not suitable anyway).

This policy also covers times when you order the wrong product. In this case, you can still return for a refund or exchange, but please note that the items must be unopened and unused, and the return must be made within 30 days.

We may use our discretion to refund or exchange products, at our choice, if you do not meet the conditions of our return policy. If we do this, it is case by case, and does not establish any precedent. We are less likely to use our discretion if you request a return for a product which has been substantially used. Such credits and refunds may be partial.

Any refund due to you will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances. We do not reimburse return postage for other returns.

Please contact us regarding refunds and returns at the main phone number:

0413 231 100

or email us:


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Why do we ask for your phone number? 
We ask your phone number only to call in case we have questions with your order.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: or by mail at
Anita East Medispa
2/7 Second Ave.
Sandgate. Qld. Australia 4017


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – Google Analytics Advertising Features

To help us learn more about the people visiting our site, we use Google services. This information is only used internally. We may use it with marketing and advertising support, but only for our own business.

This information never identifies individuals. In fact, Google doesn’t let us use this feature unless we commit to never sharing individually-specific information gathered with these tools. It does try to profile visitors, by age, location, gender, and the types of websites they like to visit.

Google Analytics can therefore give us some insights about visitors such as their age, gender and interests. For example, we can see how many of our visitors are women. Of course, if you become a customer you share much more detailed information with us anyway, such as your name and contact details.

We occasionally use this Google Analytics information to review how well our website marketing is working. Your visit to this site improves the accuracy of this data for us and for other businesses which also use Google Analytics. It helps us make sure we are relevant to our visitors. Some websites, but not ours, may use this information to show you advertisements based on your profile.

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of, to prepare reports on its activities for the Victorian Cosmetic Institute and share them with other Google services.

Google may use the data collected to contextualize and personalize the ads of its own advertising network.

If you want to, you can opt out of this. You can direct your browser to not use cookies, you can use an anonymous or private browser section, and Google provides some tools: please review this link: currently available opt-outs

You can also review this page which covers Australian consumers:


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at
Anita East Medispa
2/7 Second Ave.
Sandgate. Qld. Australia 4017